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ST13 - "Show HTML" is not working
Problem reported by Serge Baranovsky - 11/7/2017 at 12:14 AM
Submitted
Recently upgraded to ST12 to ST13 and now the "Show HTML" menu is not working - it tries to open a new window and closes it right away. Reproduced different browsers, different conputers, and different users - the behavior is consistent. Please fix this. Thanks!

13 Replies

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0
Derek Curtis Replied
11/7/2017 at 7:18 AM
Employee Post
I'm curious to know if others are seeing this behavior as we can't reproduce it on either MacOS or Windows 10. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Michael Woffenden Replied
11/7/2017 at 7:21 AM
Serge, on which admin screen(s) are you seeing this?  I'd like to see if I can reproduce it on my installation.
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Derek Curtis Replied
11/7/2017 at 7:27 AM
Employee Post
I believe he's just going to the (...) on a ticket and selecting "Show HTML" from the dropdown.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Michael Woffenden Replied
11/7/2017 at 7:45 AM
Do you mean that he is clicking the "Source" button in the HTML editor?
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Derek Curtis Replied
11/7/2017 at 7:53 AM
Employee Post
Serge,
 
You're talking about this on an individual ticket response, right? 
 
 
Just want to make sure. As I said, we can't replicate it on this end...
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Michael Woffenden Replied
11/7/2017 at 8:09 AM
Derek, where precisely is that (...) you are referring to? I cannot find it anywhere.
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Derek Curtis Replied
11/7/2017 at 8:23 AM
Employee Post
In SmarterTrack 13.x, it's in the upper right corner of an individual ticket response.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Michael Woffenden Replied
11/7/2017 at 8:32 AM
I cannot replicate this on my installation either.
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Michael Woffenden Replied
11/7/2017 at 8:32 AM
Ok, found it!
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Serge Baranovsky Replied
11/7/2017 at 8:56 AM
Yes, that is the one! How do I troubleshoot this if you can't reproduce it?
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Serge Baranovsky Replied
11/9/2017 at 3:37 PM
Derek, after a service restart, the Show HTML works again but there are two issues with it - a) the font of the body is too dark in the dark theme and b) there is no way to scroll long content vertically in the popup.
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Derek Curtis Replied
11/9/2017 at 3:44 PM
Employee Post
Thanks, Serge. I see what you mean. I'll add that to our bug tracker.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Serge Baranovsky Replied
11/9/2017 at 3:56 PM
Thanks!
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