Ticket Statuses report more tickets open than reality

Problem reported by Preston Carter - 11/25/2014 at 8:25 PM

Submitted

I run a nightly Ticket Status report filtered by department showing Open Tickets. One department has two open tickets, but their report shows seven open tickets. I can find these cases when I search by email address and I see that the cases are closed.

Anyone encounter this or have any suggestions?

I'm still on Version 9.5.5154.21764.

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Preston Carter Replied

1/8/2015 at 9:46 AM

I ended up tracking down the erroneous tickets using Advanced Search, then I deleted them. I couldn't find anything about their entry that would make them show up this way. They looked fine when I looked through the SQL DB.

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