SmarterMail 16 - Global Address List and My Contacts should be Totally Separate
Idea shared by Ron Raley - 9/25/2017 at 1:08 PM
In my humble opinion, the Contacts feature is confusing to users.
I have a handful of users that are trying to add a contact from the global address list to a category.  This is not possible.  They must create their own contact, then add it to a category.  When they do this, they complain that the contact is listed twice.
I assure them that My Contacts and Global Address List are completely separate and that the screen combining the two causes this confusion.
Thank you for listening,

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I agree. I know you can click the little "view" icons to turn each list on and off but my experience so far is that it is very confusing for users.
Seems like you should be able to add a global contact to a category with out having to create a new contact.

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