SmarterMail 16 - Global Address List and My Contacts should be Totally Separate
Idea shared by Ronald Raley - September 25, 2017 at 1:08 PM
Proposed
In my humble opinion, the Contacts feature is confusing to users.
 
I have a handful of users that are trying to add a contact from the global address list to a category.  This is not possible.  They must create their own contact, then add it to a category.  When they do this, they complain that the contact is listed twice.
 
I assure them that My Contacts and Global Address List are completely separate and that the screen combining the two causes this confusion.
 
Thank you for listening,
Ron
 

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I agree. I know you can click the little "view" icons to turn each list on and off but my experience so far is that it is very confusing for users.
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Seems like you should be able to add a global contact to a category with out having to create a new contact.

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