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FOR THE SMARTERTOOLS TEAM: Need clarification about reverting from SmarterMail v16x back to v15x
Question asked by Linda Pagillo - 8/28/2017 at 6:10 PM
Answered
Hi SmarterTools team. This question is for you. Your SmarterMail 16x release notes specifically state
 
"IMPORTANT: Due to the significant changes in SmarterMail 16.x, you cannot downgrade or restore your installation to previous versions. (16.0.6345)"
 
I need to know if this is true? I'm asking because there are people here in the forum that are saying they successfully reverted from v16x to v15x without issue. They simply stopped the SM service and IIS site, uninstalled v16x and then reinstalled v15x and had absolutely no problems.
 
Can you please clarify for us? Thanks!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer

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Linda Pagillo Replied
8/29/2017 at 1:54 PM
Ping. :)
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer
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Linda Pagillo Replied
8/30/2017 at 11:00 AM
Marked As Answer
I was able to get clarification about this from the ST staff. They said that when version 16x was first released, there was not way to downgrade. Now, however, downgrading is possible, but not recommended.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer
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Lakshan Salgado Replied
8/30/2017 at 2:32 PM
Thanks Linda for letting the collective know
0
Linda Pagillo Replied
8/31/2017 at 10:55 AM
My pleasure!
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer
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