Revert a Licensed Version of SmarterMail to the Free Edition

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

In order to deactivate a license and revert an installation back to the free edition, remove the license key and activation code from the mailconfig.xml by doing the following:

  1. Log into your SmarterMail server as the administrator.
  2. Stop the SmarterMail service. (MailService.exe)
  3. Using Window Explorer, navigate to the installation folder for the SmarterMail service (by default c:\program files\smartertools\smartermail\service).
  4. Make a backup of the file mailconfig.xml.
  5. Open the mailconfig.xml file with Notepad.
  6. Find and delete these lines: 
    <licenseKey></licenseKey>
    <activation></activation>
  7. Save the file and then close Notepad.
  8. Perform an IIS reset to complete the removal of the license key. To do this, open Command Prompt, type iisreset, and use the Enter key to submit the command. 
  9. Start the SmarterMail service.
 
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