Custom Help URL target should be set to _blank
Idea shared by Ronald Raley - 8/27/2017 at 5:54 PM
I would bet that 99% of the time, the Custom Help URL will be an external website.
Thus, best practice would be to open it in a new window from the login screen (Question Mark Icon).  Please consider.

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Derek Curtis Replied
Employee Post
That's a good point, Ron. Inside the app it DOES open in a new window...but the login page does replace the login screen. I'll get it added to our "fix" list. 
Derek Curtis
SmarterTools Inc.
(877) 357-6278
Andrea Rogers Replied
Employee Post
In version 16.3.6467, released on Sep 15, 2017, this was resolved:
Fixed: Custom help login icon on the home page replaces the login page instead of opening within a new window/tab.

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.

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