Incoming message stuck in spool
Problem reported by Leo Novelli - July 7, 2017 at 11:48 AM
Submitted
We have a message that is stuck in our incoming spool and will not create a ticket.
 
The TicketImport.log file contains the following error:
11:13:39 Could not import downloaded message C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Spool\in-1\f7b33a6b6596413fbdd85af188797fd2.eml - check error log for more info
The Errors.log file contains the following errors:
Could not import downloaded message C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Spool\in-1\f7b33a6b6596413fbdd85af188797fd2.eml
Data too long for column 'BodyHtml' at row 1
Data too long for column 'BodyHtml' at row 1
Is there a way to resolve this?

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