The department's pop account cannot be the same as the From Address for Error Notifications

Question asked by Michael Woffenden - 11/25/2014 at 7:44 AM

Answered

I'm trying to make changes to a department and am seeing this.

What's going on?

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Michael Lewis Replied

11/25/2014 at 9:43 AM

Sounds like you have an Alias in your domain and you're now trying to create an e-mail address with the same name or vice versa.

My Other suggestions: http://bit.ly/segoideas

Michael Woffenden Replied

11/25/2014 at 3:44 PM

Michael L - I did not follow your comment. SmarterTrack is throwing the error, therefore, how do I fix this in SmarterTrack?

Michael Lewis Replied

11/26/2014 at 8:39 AM

Apologies, I automatically assumed it was for the mail server and not ticketing. You can ignore my comment as it probably has nothing to do with your issue and I don't want to run you down the rabbit hole!

My Other suggestions: http://bit.ly/segoideas

oliver li Replied

12/10/2014 at 3:47 AM

i have the same issue, only i just creat one department, and this message came up, how we going to do with pop setting?

Employee Replied

3/11/2015 at 3:34 PM

Employee Post Marked As Answer

Hello,

There were issues related to having a department's pop email the same as other emails, so the rule may have changed since you first created your department. To fix this, you could:

Go to Settings -> Setup -> Email Settings -> Error Notifications Tab and change the from address

Setup your department to use a different pop account or email address.

Hope this helps!

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