The department's pop account cannot be the same as the From Address for Error Notifications
Question asked by Michael Woffenden - 11/25/2014 at 7:44 AM
Answered
I'm trying to make changes to a department and am seeing this.
 
What's going on?
 

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Michael Lewis Replied
Sounds like you have an Alias in your domain and you're now trying to create an e-mail address with the same name or vice versa.
My Other suggestions: http://bit.ly/segoideas
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Michael Woffenden Replied
Michael L - I did not follow your comment. SmarterTrack is throwing the error, therefore, how do I fix this in SmarterTrack?
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Michael Lewis Replied
Apologies, I automatically assumed it was for the mail server and not ticketing. You can ignore my comment as it probably has nothing to do with your issue and I don't want to run you down the rabbit hole!
My Other suggestions: http://bit.ly/segoideas
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oliver li Replied
i have the same issue, only i just creat one department, and this message came up, how we going to do with pop setting?
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Employee Replied
Employee Post Marked As Answer
Hello,
          There were issues related to having a department's pop email the same as other emails, so the rule may have changed since you first created your department. To fix this, you could:
 
  • Go to Settings -> Setup -> Email Settings -> Error Notifications Tab and change the from address
or
 
  • Setup your department to use a different pop account or email address.
Hope this helps!

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