Brands configuration not working after upgrade to 12.2.6074 from 12.1.6004

Hello-

I just performed a manual upgrade of my ST installation(with access to IIS) and everything went well. However, after completing the upgrade, I tried opening up the configuration screen for my default Brand, and get the "Oops.." error...which throws this error to my log:

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[2016-10-02 11:02:05 PM] Unhandled error - Page: [http://support.mydomain.com/Management/Settings/frmBrand.aspx?BrandID=1] - Referrer: [http://support.mydomain.com/Management/Settings/frmBrands.aspx] - User Agent: [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36] - IP: [107.143.229.131] Object reference not set to an instance of an object. System.NullReferenceException: Object reference not set to an instance of an object. at SmarterTrack.MRS.Management.Settings.frmBrand.#zni() at SmarterTrack.MRS.Management.Settings.frmBrand.Page_Load(Object sender, EventArgs e) at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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[2016-10-02 11:02:05 PM] System.NullReferenceException: Object reference not set to an instance of an object. at SmarterTrack.MRS.Management.Settings.frmBrand.#zni() at SmarterTrack.MRS.Management.Settings.frmBrand.Page_Load(Object sender, EventArgs e) at SmarterTrack.HelperClasses.CustomPage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Any suggestion as to what went wrong or how to fix it?

I tried restarting the site in IIS already...

Bruce Barnes Replied

10/3/2016 at 1:16 AM

Make certain your licensing has been properly re-applied.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Thalia Oster Replied

10/3/2016 at 11:05 AM

Yes, I checked that already...still shows my Enterprise edition installation as Active.

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