SmarterTrack upgrading issues.
Problem reported by Steven Pink - June 3, 2016 at 9:02 AM
Submitted
I updated SmarterTrack to version 12, but had the upgrade that failed during upgrading so I downloaded the latest version with that fix so it updated fine but getting all kinds of errors using SmarterTrack like I cannot end live chats. I looked at the logs and getting this error every second writing to the error.log in the app_data folder.
 
Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.HelperClasses.Chat.LiveChatSession.AddChatMessage(ChatSenderTypes senderType, ChatViewRestriction viewRestriction, Nullable`1 userID, String text, Boolean isTextHtml, String uniqueID)
   at SmarterTrack.HelperClasses.Chat.LiveChatSession.AddSystemMessage(ChatViewRestriction viewRestriction, String text, Boolean isTextHtml)
   at SmarterTrack.HelperClasses.Chat.LiveChatManager.PruneUserAbandonedChats()

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Steven Pink Replied
I just upgraded to version 12.1.6004 and this seems to be fixed now.

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