Smartertrack 12 and WHMCS
Problem reported by mi Pe - April 26, 2016 at 11:34 AM
Resolved
Hi,
 
It looks like after upgrading smartertrack to v12, the WHMCS module no longer works. The submitticket.php page just keeps loading. Can you confirm this, and is there an updated version available?
 
Thanks
 
mitch

6 Replies

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Marlin Todd Replied
I have the same issue, I'm unable to get the WHMCS smartertrack plugin to work with WHMCS
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Marlin Todd Replied
when attempting to import users -> There was a problem calling SmarterTrack with this set of users. SoapFault exception: [Client] SOAP-ERROR: Encoding: string '\x8d...' is not a valid utf-8 string in smartertrack_functions.php:59 smartertrack_functionsphp(59): SoapClient->__soapCall('WhmcsEnsureUser...', Array) #1 \smartertrackphp(223): smartertrack_webServiceCall(localhos...', Array, 'WhmcsEnsureUser...') #2 smartertrackphp(192): smartertrack_functions_process_user_bundle(Array, Array, Array) #3 smartertrackphp(315): smartertrack_functions_importusers() #4 addonmodules.php(0): smartertrack_output(Array) #5 {main}

 
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Rod Lasky Replied
Employee Post
Hi Marlin. What version of WHMCS are you using?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Marlin Todd Replied
Hi Rod. I'm using WHMCS 6.3.1 - the latest
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Jeremy Chua Replied
Hi,
 
We are upgrading to WHMCS 6.3.1 and having the same problem as described above. May I know Is there any solution released to resolve this problem?
 
Thank you
Jeremy
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Andrea Rogers Replied
Employee Post
SmarterTrack and the WHMCS module have been updated to allow integrations between SmarterTrack and WHMCS 6 and 7. (More updates coming soon.)
 
Module 2.2, which was released in 2014 supports only SmarterTrack 10.5-12.2 when used with WHMCS 5. The recent updates allow SmarterTrack 12.3 to work with WHMCS 6 and 7, when using Module 3.0.
 
In short, Module 2.2 does not support WHMCS 6 or 7. In order to utilize the WHMCS 6 or 7, you must first update to SmarterTrack 12.3 and use Module 3.0.  

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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