You have exceeded the user limit for this license.
Problem reported by Corey Groll - 3/4/2016 at 7:47 AM
Resolved
Followed the instructions in the knowledge base to upgrade from SmarterMail version 12 to 14.  Since then if any of my domain admins try to add a new user it says "You have exceeded the user limit for this license."   However in the license it says Enterprise version 1600/2000 users in use.  
 
 

7 Replies

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0
Bruce Barnes Replied
Re-activate your SmarterMail key, and that should take care of the problem
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Corey Groll Replied
Thank you, I tried that and it said "Your license limits have been refreshed" or something to that effect but the issue still persists.
1
Bruce Barnes Replied
Did you refresh or activate? Go online to the SmarterTools licensing portal, verify you have the most recent SmarterMail key for yor product, enter the new key, as if it was a new activation, and see if that clears the problem. If not, open a ticket with support.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Corey Groll Replied
Thank you, I opened a ticket with support, waiting to hear back.
1
Andrea Rogers Replied
Employee Post
Hey Corey,
 
Since this issue has been resolved with your support ticket, I'll go ahead and change this thread's status to Resolved. 
 
Thanks!

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Alex B Replied
What was the solution? We have an Enterprise License and we can't create more than 237 users.
0
Andrea Rogers Replied
Employee Post
Hey Alex. Have you tried activating your key again as well? What happens when you try to add a new user?

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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