You have exceeded the user limit for this license.

Problem reported by Corey Groll - 3/4/2016 at 7:47 AM

Resolved

Followed the instructions in the knowledge base to upgrade from SmarterMail version 12 to 14. Since then if any of my domain admins try to add a new user it says "You have exceeded the user limit for this license." However in the license it says Enterprise version 1600/2000 users in use.

7 Replies

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Bruce Barnes Replied

3/4/2016 at 8:32 AM

Re-activate your SmarterMail key, and that should take care of the problem

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Corey Groll Replied

3/4/2016 at 8:51 AM

Thank you, I tried that and it said "Your license limits have been refreshed" or something to that effect but the issue still persists.

Bruce Barnes Replied

3/4/2016 at 9:18 AM

Did you refresh or activate? Go online to the SmarterTools licensing portal, verify you have the most recent SmarterMail key for yor product, enter the new key, as if it was a new activation, and see if that clears the problem. If not, open a ticket with support.