Purchase Tickets
Question asked by Kevin Chan - October 9, 2015 at 8:26 AM
Answered
Hi
 
How to get the same functionality like Smarter Tool Support Tickets, where customers can buy number of tickets and tickets can be refunded?
 
Is this feature available in SmarterTrack? Or if you know of any such support systems?

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Andrea Rogers Replied
Employee Post
Hey Kevin,
 
That functionality isn't available directly in SmarterTrack, but it's something that you could put together for your installation. You'll need to implement a shopping cart then use the "Ticket" External Provider call for to query that system when people start a ticket. While this is considered custom user development and isn't something that our support team would be able to implement for you, we do have documentation on how this is handled, as well as example calls. 
 
Find more information below and don't hesitate to ask any questions:
 
 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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