Uninstall in Add/Remove Programs missing?
Question asked by Patrick Kraus - August 5, 2015 at 2:24 AM
Unanswered
I need to uninstall my current version of SmarterMail so that I can upgrade.
 
I can’t find the uninstall file when I navigate to my Add/Remove Program files, its disappeared for some reason!!!
 
Is there a way to find this file in another location so I can manually run it or is there a way to add it back?
 
Thanks, Pat

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Rod Lasky Replied
Employee Post
Hi Pat.  Are you sure you didn't perform a manual installation of SmarterMail?  I have not heard of any of our products disappearing from the Control Panel.
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Hi Rod, thanks for the quick reply.
 
I took a chance and just installed over the existing installation, rebooted the server and then checked the add/Remove Programs list and the uninstall file was back again.
 
I then deleted the installation, rebooted and installed a clean copy.
 
Very strange as it was definitely not there initially.
 
Thanks gain for the quick reply.
0
That's usually a safe procedure, Patrick, but if you can give Rod any additional information, like when, and how, the original was installed, it might be beneficial to future reported incidents.
 
Another question: did you have any system crashes or dis you do an in-place operating system upgrade at any time after the original SmarterMail was installed?
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