Outlook add-on (E-mail to Ticket)
Idea shared by Yannick Guerdat - June 22, 2015 at 8:50 AM
Proposed
We get a lot of tickets directly to our inbox under our Outlook client instead of using our dedicated support e-mail address. In this case it will be great to have an add-on for PC / Mac to automatically create a ticket from an e-mail client (Outlook) so we haven't any extra work to do to follow a request. 
 
Make it any sense for you ? 
 
 
Kayako has a similar feature : https://forge.kayako.com/projects/kayakooutlookaddin 
 
 

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