We get a lot of tickets directly to our inbox under our Outlook client instead of using our dedicated support e-mail address. In this case it will be great to have an add-on for PC / Mac to automatically create a ticket from an e-mail client (Outlook) so we haven't any extra work to do to follow a request. 

 

Make it any sense for you ? 

 

 

Kayako has a similar feature : https://forge.kayako.com/projects/kayakooutlookaddin