Clients should be able to click "Start Ticket" without having to login first

Since we are not using SmarterTrack's community solution, we don't need to offer a user login. For this reason, we have disabled the login form.

Nevertheless SmarterTrack tells our users "Please log in to view all tickets associated with your account." and shows the heading "My Tickets":

How can we get rid of this information, which might make users think they have to log in before they can submit a ticket, so that they just see the "Start ticket" button?

Many thanks in advance for your assistance!

Regards,

Peter

Bruce Barnes Replied

6/22/2015 at 6:27 AM

This was probably designed that way because user's accounts associate tickets for the individual user by linking them to their e-mail addresses and user names.

If you were to disable the requirement of enforced login, prior to being able to create a new ticket, how would you know which user created the ticket.

There are also questions of security and confidentiality if you allow everyone to see everyone else's tickets, which is exactly what would happen if you do not required user names and passwords for the ticketing system.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting