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I have an issue with the ticket feature who a new ticket is create instead of a reply. To reproduce make the following steps :
- A customer open a ticket
- We reply but keep the ticket "on hold".
- We reply a second time with some additional content
- The customer reply
Based on the following sample instead of having a customer reply inside our ticket, the system generate a new ticket.
Can you confirm me you can reproduce the following issue ?
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