Ticket deletation
Question asked by Yannick Guerdat - May 26, 2015 at 6:38 AM
Answered
Hi there,
 
Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it. 
 
Other question, does it exist a way to reactivate a deleted ticket ? 

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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Andrea Rogers Replied
Employee Post Marked As Answer
Hi Yannick,
 
I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

1
Yannick Guerdat Replied
Thank you Andrea its work great :-) 

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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Grady Werner Replied
Employee Post
Side note to this. Items that are marked as deleted for 90 days and are not altered are purged from the database completely.
Grady Werner
Development Manager
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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