Ticket deletation
Question asked by Yannick Guerdat - 5/26/2015 at 6:38 AM
Hi there,
Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it. 
Other question, does it exist a way to reactivate a deleted ticket ? 
Artionet.Group - Digital Transformation, eGovernment Solutions

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Employee Replied
Employee Post Marked As Answer
Hi Yannick,
I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar. 
Yannick Guerdat Replied
Thank you Andrea its work great :-) 
Artionet.Group - Digital Transformation, eGovernment Solutions
Grady Werner Replied
Employee Post
Side note to this. Items that are marked as deleted for 90 days and are not altered are purged from the database completely.
Grady Werner SmarterTools Inc. www.smartertools.com

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