Back to Community Threads
2
Ticket deletation
Question asked by Yannick Guerdat - 5/26/2015 at 6:38 AM
Answered
Hi there,
 
Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it. 
 
Other question, does it exist a way to reactivate a deleted ticket ? 
Artionet.Group - Digital Transformation, eGovernment Solutions

3 Replies

Reply to Thread
0
Andrea Free Replied
5/26/2015 at 8:11 AM
Employee Post Marked As Answer
Hi Yannick,
 
I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar. 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
1
Yannick Guerdat Replied
5/26/2015 at 8:54 AM
Thank you Andrea its work great :-) 
Artionet.Group - Digital Transformation, eGovernment Solutions
0
Grady Werner Replied
5/26/2015 at 10:54 AM
Employee Post
Side note to this. Items that are marked as deleted for 90 days and are not altered are purged from the database completely.
Grady Werner SmarterTools Inc. www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
How To: Migrate a Brand to new Hosted SmarterTrack siteHosted SmarterTrack Helpdesk > General Topics
Reindex SmarterTrack Search TablesSmarterTrack > Server Configuration and Management
Hosted SmarterTrack Trials & Paid SubscriptionsHosted SmarterTrack Helpdesk > General Topics
Merge Multiple Tickets Into OneSmarterTrack > Agent Configuration and Management