Ticket deletation
Question asked by Yannick Guerdat - May 26, 2015 at 6:38 AM
Answered
Hi there,
 
Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it. 
 
Other question, does it exist a way to reactivate a deleted ticket ? 

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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Andrea Rogers Replied
Employee Post
Hi Yannick,
 
I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
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Thank you Andrea its work great :-) 

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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