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Ticket deletation
Question asked by Yannick Guerdat - 5/26/2015 at 6:38 AM
Answered
Hi there,
 
Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it. 
 
Other question, does it exist a way to reactivate a deleted ticket ? 
Artionet.Group - Digital Transformation, eGovernment Solutions

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Employee Replied
5/26/2015 at 8:11 AM
Employee Post Marked As Answer
Hi Yannick,
 
I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar. 
1
Yannick Guerdat Replied
5/26/2015 at 8:54 AM
Thank you Andrea its work great :-) 
Artionet.Group - Digital Transformation, eGovernment Solutions
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Grady Werner Replied
5/26/2015 at 10:54 AM
Employee Post
Side note to this. Items that are marked as deleted for 90 days and are not altered are purged from the database completely.
Grady Werner SmarterTools Inc. www.smartertools.com
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