Ticket deletation

Question asked by Yannick Guerdat - 5/26/2015 at 6:38 AM

Answered

Hi there,

Does anyone know if it's a log of the deleting tickets ? I can't find a ticket anymore and I try to find who has delete it.

Other question, does it exist a way to reactivate a deleted ticket ?

Artionet.Group - Digital Transformation, eGovernment Solutions

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Employee Replied

5/26/2015 at 8:11 AM

Employee Post Marked As Answer

Hi Yannick,

I'm not sure about the logs, but you can undelete a ticket. Do an Advanced Search and change your 'Items to Include' to 'Only Deleted Items'. Find the deleted ticket and press Undelete in the toolbar.

Yannick Guerdat Replied

5/26/2015 at 8:54 AM

Thank you Andrea its work great :-)

Artionet.Group - Digital Transformation, eGovernment Solutions

Grady Werner Replied

5/26/2015 at 10:54 AM

Employee Post

Side note to this. Items that are marked as deleted for 90 days and are not altered are purged from the database completely.

Grady Werner SmarterTools Inc. www.smartertools.com

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