SmarterTrack Communicator - Accidental Phone call pick-up
Problem reported by Nathalie V - May 19, 2015 at 6:40 AM
Being Fixed
There's a problem with SmarterTrack communicator, where when it pops up ringing, if you're still in another window and typing/working, it often accidentally picks the call up.  
This happens so fast before you even get a chance to see the caller ID, decide if you want take the call, etc.  You're just working away and basically at the same time you hear the ring you've already accidentally picked up the call.
The phone should not pick up unless you specifically accept the call (and not with some random keystroke)

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My agents complain about this particular issue all the time. Hopefully with enough votes on this post we'll see a change in it's behavior. Maybe not make it "Always on Top".
Robert Emmett Replied
Employee Post
SmarterTrack Communicator is currently getting a complete overhaul to use newer technologies and to provide greater reliability and ease of use.  I cannot provide any specific ETA on its projected completion, but it is being addressed.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278

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