WebChat - can't hold connections
Problem reported by Merle Wait - May 13, 2015 at 2:30 PM
Known
I am 're-posting' this here.... because I originally made it as a comment in another post.
http://portal.smartertools.com/Main/frmThread.aspx?threadid=2180

Am thinking that WebChat is no longer viable for the reason mentioned... 
Also am **wondering** if it is some how related to the issues of the webhosting reset issue too.
~~~~~
We are getting to where the WebChat interface is too unreliable to use.
 
What happens is similar to what you are describing.
What happens is:
a.) Person A - logs on.. make themselves available.
b.) Person B - logs on.. makes themselves available as well.
c.) Person C  - does the same....
at some point person a or b or c.. can have a chat with the others. no problem.
 
BUT,  person A, somehow no longer shows themselves to be available.. from Person B or Person C perspective.
"A"  - thinks they are available, because they still show green AVAILABLE...  
so now person B and C can't chat with person A... and Person A doesn't understand why no one is communicating.
 
This happens everyday....
I have looked in logs, but don't see anything too revealing.
 
 

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Matt Petty Replied
Employee Post
We currently have this on our bugs list. Have you considered using a client to connect through XMPP? Here at the office we use Pidgin. PSI is also good and there are a couple others.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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