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WebChat - can't hold connections
Problem reported by Merle Wait - 5/13/2015 at 2:30 PM
Known
I am 're-posting' this here.... because I originally made it as a comment in another post.
http://portal.smartertools.com/Main/frmThread.aspx?threadid=2180

Am thinking that WebChat is no longer viable for the reason mentioned... 
Also am **wondering** if it is some how related to the issues of the webhosting reset issue too.
~~~~~
We are getting to where the WebChat interface is too unreliable to use.
 
What happens is similar to what you are describing.
What happens is:
a.) Person A - logs on.. make themselves available.
b.) Person B - logs on.. makes themselves available as well.
c.) Person C  - does the same....
at some point person a or b or c.. can have a chat with the others. no problem.
 
BUT,  person A, somehow no longer shows themselves to be available.. from Person B or Person C perspective.
"A"  - thinks they are available, because they still show green AVAILABLE...  
so now person B and C can't chat with person A... and Person A doesn't understand why no one is communicating.
 
This happens everyday....
I have looked in logs, but don't see anything too revealing.
 
 

4 Replies

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0
Matt Petty Replied
Employee Post
We currently have this on our bugs list. Have you considered using a client to connect through XMPP? Here at the office we use Pidgin. PSI is also good and there are a couple others.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Merle Wait Replied
Just curious, does the history of Pidgin stay in SM, like the webchat does?? That is part of the reason we are so are interested, that the history is webchat history (helps with Fed regs)
0
Matt Petty Replied
Employee Post
Yes the chat logs (in the chat section) in SM are saved no matter if you use a client or not.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Merle Wait Replied
Awesome.. we will move forward this while the webchat is fixed.
Thanks.

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