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I'm new to SmarterTrack and am having trouble with a very fundamental issue. Sorry!
I have a small support team (2 of us) we currently have a low volume of tickets.
We want to Cherry-Pick tickets.
At the moment, tickets arrive in the Queue ready for picking.
But really, we need email notification of new tickets and updates received for existing tickets.
I seem unable to set this up. I've tried creating events (both 'tickets created' and 'tickets received' events) but nothing seems to happen with these. They don't appear to be triggered.
I've so far been unable to find the right KB article to help me.
What am I doing wrong? Would have thought this a fairly fundamental requirement?
Thanks in advance :)