Hello; I'm not sure that this is the proper thread, but I'm trying to find an answer to a problem I've been having as an agent using SmarterTicket Professional 2.7.2753 . There are times I am in a ticket for a prolonged amount of time, either to research a longer response needed for a customer, or have to deal with other pressing issues. If I happen to be in a ticket for too long, I'm set to no longer receive tickets, and all the tickets in my inbox are sent to other agents logged in.
This is getting to be a bit of an annoyance, and I am wondering if anyone in the community might have a solution? I'm not sure if it's some setting I can set as an Agent, or if there's a process I would need to send to someone with Admin access.