Ticket system automatically stops receiving tickets

Question asked by Kyle Joynt - 11/20/2014 at 12:57 PM

Unanswered

Hello; I'm not sure that this is the proper thread, but I'm trying to find an answer to a problem I've been having as an agent using SmarterTicket Professional 2.7.2753 . There are times I am in a ticket for a prolonged amount of time, either to research a longer response needed for a customer, or have to deal with other pressing issues. If I happen to be in a ticket for too long, I'm set to no longer receive tickets, and all the tickets in my inbox are sent to other agents logged in.

This is getting to be a bit of an annoyance, and I am wondering if anyone in the community might have a solution? I'm not sure if it's some setting I can set as an Agent, or if there's a process I would need to send to someone with Admin access.

1 Reply

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Employee Replied

11/21/2014 at 3:12 PM

Employee Post

Hi, From the sounds of your description you have some type of auto logout enabled if not active for x time. Since you are using SmarterTicket I am not sure where that setting would be as that program has been discontinued since 2008 and was replaced by SmarterTrack.

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