If you are moving from one shared hosted provider to a self installed version of SmarterMail the easiest and best solution to retrieve your emails, users, settings, etc. is to contact your current hosting provider and request your domain folder. The domain folder is where all domain level settings such as users, passwords, email, calendars, etc. settings are kept. Once you have the domain folder you can Install SmarterMail and follow the steps below:
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.