Cannot Delete Sites / Server
Question asked by Michael Cummins - November 6, 2014 at 12:00 PM
Answered
I have a server that failed.  The Web interface will not let me remove these sites and the associated server.
 
What's the best method to manually do this?

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Rod Lasky Replied
Employee Post
Hi Michael,
To manually remove a server from SmarterStats, open C:\Program Files (x86)\SmarterTools\SmarterStats\MRS\App_Data\Config\AppConfig.xml
 
Look for a file such as this:  
<RemoteServer ServerID="1" ServerName="SERVERNAME" IP="127.0.0.1" ServiceKey="4AACE99B-59841C38" />
 
Delete this from the XML.
 
Find associated sites related to this deleted server, such as:
 <Site ServerID="1" SiteID="76" SiteName="WEH Site" />
 
Delete those, and then restart the SmarterStats service.
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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