Problem installing SmarterMail 12.5.5409

Problem reported by Robert Voigt - 10/28/2014 at 5:01 AM

Resolved

Dear Smartertools,

There seems to be a problem with the install file for version SmarterMail 12.x (12.5.5409).
I tried this 4 times and at the end i keep getting the attached error.

Also disabled the AV and even restarted the system a couple a times with no result.

So i had to revert back to the old version SmarterMail 12.x (12.4.5364).

I never had this problem before with other updates.
Please advise what to do next.

Regards,

Robert

5 Replies

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Bruce Barnes Replied

10/28/2014 at 6:24 AM

Sounds like some of the files got corrupted at some point in time. Uninstall, reboot, install new version. Remember to disable the built-in webserver after you reinstall.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Robert Voigt Replied

10/28/2014 at 6:34 AM

Bruce, thanks for the reply. So besides the backup, must i leave all the files in place (program/ mail store - with the settings) and do the uninstall and then overwrite these? Or will they be delete when i do the uninstall?

Odd enough after the error and reboot there is no problem installing the same version. Or is the just normal?

Bruce Barnes Replied

10/28/2014 at 12:21 PM

Uninstalling SmarterMail will leave all users, settings, and other data in tact. Whenever you do a major version upgrade, you must uninstall the okd version, reboot, and then install the new version Remember to. DISABLE the built-in SmarterMail webserver after reinstalling - it's designed only to do the initial configuration, and IIS should be configured for SmarterMail web access.

Robert Voigt Replied

10/28/2014 at 8:03 PM

Thanks Bruce, works like a charm ;)

Bruce Barnes Replied

10/28/2014 at 8:46 PM

Glad that worked for you, Robert!

for anyone else who might encounter similar issues, here are the official SmarterTools KB articles relating to MINOR and MAJOR version upgrades:

MINOR VERSION: Minor Upgrade of SmarterMail - SmarterTools

When doing a MINOR VERSION upgrade, it is always advisable to STOP the IIS and SmarterMail services prior to doing the upgrade. Remember to RESTART the SmarterMail IIS service after the upgrade complete.
MAJOR VERSION: Major Upgrade of SmarterMail - SmarterTools

When doing a MAJOR VERSION upgrade, remember to UNINSTALL the OLD version, REBOOT the server, BACKUP your data files -- both the
- C:\Program Files(x86)\SmarterTools\SmarterMail\ directory, and the;
- C:\SmarterMail directory
  
  assuming you used the standard installation paths

IMPORTANT: When you finally get to installing the major version upgrade, make certain you use the SAME PATHS you used in your original version.

Since you indicated the solution I suggested resolved your issue, I have marked this as resolved.

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