Hello,

 

can you consider adding new button to WYSIWYG editor when responding to support tickets which will contain search field and results with button next to them which pressed will add link directly to editor which will point to KB article (link with KB title pointing to KB URL in new browser tab)? Very often I must click Assitance menu, KB Articles, change tab to search, use search, press mouse right button and copy URL to KB article, close new popup window and paste URL to support ticket editor. IMHO this propose editor button would help a lot in situation like this one which I've described.

 

Regards