Indexed by Google - Help!
Question asked by Anthony Haniff - 10/17/2014 at 8:06 AM
Hi there,
our support site support.pockit.com has just indexed by google which we do not want. Can you please advise on how to remove?
Many Thanks

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Derek Curtis Replied
Employee Post
Hi, Anthony
Not sure if this is still an issue, but the easiest thing to do is add a robots.txt file to the root of your site and simply remove all access to the SmarterTrack portion of your site. Here's a link to a short tutorial on how to create a robots.txt file, if you're not familiar with it. If the site's been indexed, then it may take awhile for the pages to come off of Google. You can also request removal for some URLs or make changes to tell Google the pages no longer exist. Here's a guide on removing URLs that may help you.
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
Brian Rideout Replied
Interestingly, SmarterTrack 11.2 seems to have a default robots.txt file. It looks like this..
Sitemap: protocol support.xyz.....net:443/Sitemap.ashx
User-agent: *
Disallow: /About/
Disallow: /App_Data/
... more below...
I dropped my own file into MRS/Main/robots.txt but it doesn't seem to be using it? Anyone figure out how to use their own robots.txt file?
Matt Petty Replied
Employee Post
You have to wait for Google to index your site again, which from my experience is between 2-7 days.

You can also access https://www.google.com/webmasters/tools/home?hl=en
and control many more things about your index with a more immediate effect.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Brian Rideout Replied
Matt, thanks for the input, but this has nothing to do with Google. The robots.txt file sits on the server and can be called directly in a browser. I just can't seem to get SmarterTrack to use mine vs the default file they include located ????


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