Specify which Department should be displayed when creating a ticket in v. 10.2

Question asked by Shannon Yates - 10/13/2014 at 11:46 AM

Answered

Our company is looking at using the ticketing system for both internal and external customers. The issue we are finding is that when any user creates a ticket all departments are displayed. We would like to have set users only have access to specific departments.

Is this possible?

Thank you,

Shannon Yates
Help Desk

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Derek Curtis Replied

10/13/2014 at 1:12 PM

Employee Post Marked As Answer

Hi, Shannon

It is absolutely possible. You simply need to set the Portal Submission Requires role for each department. That is the way you will specify who can submit tickets for what department: anyone (anonymous users), whether they have to be logged in, etc. Here's KB article on how to Specify Who Can Submit Tickets.

I hope that helps.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

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