Can you please add a customer/ contact section in Smartertrack.
Something like Smartermail has. Our company deals with a lot of call backs and currently it is difficult to store phone numbers in Smartertrack other then custom fields and comments. We would like the ability to search for a customer (email, name, etc) and have there information popup and also the related tickets associated with that person.
Currently you just have to add the Smatermail contacts options to the current ticket email display and a section with link in the navigation bar. One of the competitors (Kayako) has this option. And there is also the ability to link to a company and have multiply contacts within that company. (maybe a very handy feature to build in).
Please take this option serious.