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Community Search still has issues
Problem reported by Steve Reid - 4/22/2015 at 10:37 AM
Submitted
When will we see an update to the community search so that it will actually work?
 
I feel the ignoring of this serious problem is atrocious.
 
I know I posted before about this, but I was not easily able to find my old post, even though I know the exact title.
 
Just for example, I type in File Storage, and the results have absolutely nothing at all to do with File Storage.
 
I search for "Community Search not very accurate / does not work" and I can't find my post anywhere. It should be the first result.
 
When I click on a username I am expecting to see all threads that the user has activity in, but instead it searches for the users name and show results that have nothing at all to do with that user.
 
How is this allowed to be happening for so long without anybody seemingly caring at all at Smartertools? I mean do none of your employees use the search function?
 
It is just plain garbage.

8 Replies

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Grady Werner Replied
Employee Post
We have time allocated to completely alter search functionality within the application, and we'll take your comments into consideration.
Grady Werner SmarterTools Inc. www.smartertools.com
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Steve Reid Replied
OK I guess that's better than nothing, although this problem has been around for months with no improvement at all, so forgive me if I am not jumping up and down in excitement. Also keep in mind that the comments and complaints I have said are all common sense at this point in the "Forum" game...
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Grady Werner Replied
Employee Post
Try your search on our portal now. We found a bug relating to the sorting of the search results
Grady Werner SmarterTools Inc. www.smartertools.com
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Steve Reid Replied
OK Grady it seems slightly better, however if I'm searching for the exact title of a thread, why is it not the first one in the results list? If my search term is exactly like or contained within the title then those threads should be returned at the top of the results.
 
For example my "File Storage" has the three most relevant results not at the top of the list.
 
It should weigh title matches higher then body matches.
 
It just seem like there is still no logic in the search results at all.
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Steve Reid Replied
I like the search results tab now, I think this will solve some issue.
 
However the search string seems to persist too much, like when I click community again it should clear the search.
 
Maybe even a clear search button? Since now I must select and delete search criteria before I can see all post again.
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Steve Reid Replied
It would be nice if this part was looked into. Threads with titles that match the search term should be a t the top of the list.
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User Replied
There is a 'x' next to the search box that will clear the search string for you. :)
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Steve Reid Replied
thanks didn't notice it at first.

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