Ticket signatures not being removed from the editor when the ticket was marked as incoming.

Problem reported by Ryan F - 3/26/2015 at 3:37 AM

Resolved

You have this issue flagged a fixed in Version 10.2.5374 (2014-09-19) yet we are still experiencing this issue in Version 10.4.

Is there a setting we need to change to disable this?

Employee Replied

4/14/2015 at 12:32 PM

Employee Post

Hello Ryan,

You are correct, it looks like the signature is getting removed from the Editor but not when its actually sent. This has been fixed and will be in the next version update.

Thank you,

You have this issue flagged a fixed in Version 10.2.5374 (2014-09-19) yet we are still experiencing this issue in Version 10.4.

Is there a setting we need to change to disable this?

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You have this issue flagged a fixed in Version 10.2.5374 (2014-09-19) yet we are still experiencing this issue in Version 10.4. Is there a setting we need to change to disable this?

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Related Knowledge Base Articles

You have this issue flagged a fixed in Version 10.2.5374 (2014-09-19) yet we are still experiencing this issue in Version 10.4.

Is there a setting we need to change to disable this?