Email Confirmation Confusion
Problem reported by VIP SUPPORTAL - August 25, 2014 at 4:40 PM
Not A Problem
On my public portal I tested a new public user doing the following;
 
1. Click the "Register" button.
2. Enter the information and then click the "Complete Registration" button.
3. I receive a confirmation message. "You have successfully registered" and I notice that I am already logged in.
4. When I try to do something I get an error "You need to verify your email first. To resend the verification email go to "Preferences". 
 
Three problems here.
1 - The confirmation message should read something like "Check your email to complete the registration process."
2 - The new user should not be logged in before verification of the email address.
3 -  There is no available "Preferences" to check. The Settings section does not allow one to resend the verification email.
 
I had these same problems when I started my trial and was very confused and frustrated. I have patience and noticed a good product, even with bugs that should not exist in such a feature rich project that has some longevity history. My users probably will not have such patience and it could cost me money.
 
We are looking to replace an inferior system for all of the sites that we monitor. I am just curious of how all of these issues that I find exist and nobody has reported them and more importantly these things should have been discovered with QA testing  before being released.
 
I am happy to help, just a bit curious and confused.
 
 

7 Replies

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VIP SUPPORTAL Replied
A continuation. No verification email ever arrived. I had this same problem creating my trial account and ensured that there were no SPAM issues. A SmarterTools chat rep attempted to help me by sending me an email during the chat. We confirmed that I could receive email directly, however, completing any form on the website or interface failed to delivery. I had to create 3 accounts until one finally worked. All of my emails work without fail with everybody else.
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VIP SUPPORTAL Replied
I attempted to register an account today, different email. No verification email ever arrived. SPAM checke
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VIP SUPPORTAL Replied
I confirmed that my email server is not blocking @smartertools.com as I received a subscription update email and I received community posts successfully. Do the new accounts come from a different email other than @smartertools.com?
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VIP SUPPORTAL Replied
Other than the verification messages the email delivery issue has been solved.
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User Replied
Are you referring to the verification message sent from SmarterTools.com or from your hosted SmarterTrack site?
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VIP SUPPORTAL Replied
Mike,

I think it is resoled with SMTP correction. You can close this one.
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User Replied
Good to hear. Thanks VIP.

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