Hello, what version are you on?

I found this for version 9x:  An administrator that has access to the system settings, management interface and database information. Typically, an administrator can also manage departments, groups, and users. Note: For new installations, the administrator must also have the agent role enabled. For those upgrading from a previous version, the administrator will not have the agent role enabled and can only access the reports and settings areas of the management interface. Administrators must have the Agent role and be part of groups in order to view global tickets and live chats.

 

Try giving them the Agent Role and they may be able to search tickets globally?

Hello,
In the current versions of SmarterTrack you can add the Admin account (or any other accounts you want to have access to all Tickets) to all of the Departments you want to see in the global search. You can do this by:

1. Go to Settings-> Manage-> Groups -> Agents

2. Add the account you want them to see tickets in to the group of the department you want to see

Hope this helps!

AnonymousButNotReally,

 

You can add users via the services2/svcOrganization web service function. Then, add the roles required using the AddRoleToUser function.  To add to groups, you need to add to the st_UsersInGroups table directly in the database.  Please note that the group user membership data is cached for 15 minutes, so database updates won't be immediate.

 

Hope this helps.