Buttons in top right corner are grey

Question asked by Shannon Yates - 2/12/2015 at 2:46 PM

Answered

We have a user who is finding that the buttons while in the portal are greyed out. I have been unable to replicate this and i do not see where the admins have access to correct this. Has anyone else experienced this type of issue?

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

4 Replies

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Employee Replied

2/12/2015 at 9:05 PM

Employee Post Marked As Answer

Have the user tried a different browser or computer? If so is it still greyed out for them?

Shannon Yates Replied

2/13/2015 at 9:33 AM

The user switched to Firefox from IE (unknown version) and this resolved the issue. Another user using IE11 is unable to replicate this issue.

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Employee Replied

2/13/2015 at 10:26 AM

Employee Post

Hi Shannon,

This is defiantly an issue that is localized to their IE browser I would recommend that the end users to clear out there caches to see if that resolve there issue for IE.

Shannon Yates Replied

2/13/2015 at 12:07 PM

Thank you

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

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