we have many users in our system and every user can create, modify and delete the canned replies.
We are searching for a solution, that a few users can create and modify them, a few can delete them too and every user can use them in ticketanswers.
Is it possible to do it like this? The Support told me to submit it here.
Andrea RogersSmarterTools Inc.877-357-6278www.smartertools.com
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.