Hi Denise,
Some more information would be helpful in assisting you with this. What password have you lost? We offer 3 products: SmarterMail, SmarterTrack and SmarterStats. Which product are you using? Do you manage the product on your own server or use it as a hosted service?
Thanks!
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com