Cursor jumping back to beginning
Problem reported by Rick Trautner - 12/15/2014 at 8:21 AM
Submitted
I have noticed in recent weeks that when creating or responding to an email, if I push the "enter" or "return" keyboard key, that the cursor, rather than moving down to the next line, jumps back to the very beginning of the email. I have scoured the preferences both in Smarter Mail and on my MacBook Pro and cannot find anything that affects it. It a very frustrating problem. 
 
Can anyone help?
 
Thanks,
Rick

8 Replies

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Robert Emmett Replied
Employee Post
Rick, what version of SmarterMail are you using?  There was a past issue like this related to Safari and the CKEditor we use for composing emails. SM12.5 introduced a fix for this, however.  The link below may provide you additional information.
 
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Chris Bigelow Replied
Same issue with Chrome on iPad. Version 12.3.5318
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Robert Emmett Replied
Employee Post
Chris, CKEditor was updated in SM 12.5. It should work properly if you upgrade your server to the later version.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Tim Replied
Running the following:
  • SmarterMail Enterprise Edition Version 13.1.5451
  • Safari Version 8.0.2 (10600.2.5)
Still same issue. Patch was applied to bring it up to this version in hopes of a fix. 
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Rick Trautner Replied
Robert, Thank you. The next question is how to I update? I have searched around the window and looked at least briefly in online help and cannot find the answer. R
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WebControl GmbH Replied
Updating smartermail is realy easy. Just download the new binarys and do an install with the existing installation paths your configuration will be preserved. .. just to be on the safe side *make a backup* :)
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Andrea Rogers Replied
Employee Post
Rick, here are the steps on how to perform a major upgrade of SmarterMail. This will bring you to version 13.x. Please only do this if your license is valid for version 13.x. If you need to only do a minor upgrade instead, please make sure you follow the link to those steps as they differ slightly. http://portal.smartertools.com/kb/a2856/major-upgrade-of-smartermail.aspx

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Richard Lara Replied
This happens when using SmartMail Webmail with Safari.
Doesn't happen in Chrome.

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