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POP accounts in departments
Problem reported by Yannis Mamalis - 12/9/2014 at 9:34 AM
Not A Problem
When i create a department and i set up the pop account , if i need to disable it and assigned the same pop account to a new department i am not allowed. 

10 Replies

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Employee Replied
Employee Post
SmarterTrack will not allow the same POP settings for more than one department.  You would need to remove the POP setting not disable the POP tab.  The reason for this is to prevent the POP setting from being enabled and then two department trying to access the same email account.
Sincerely,

Brian Ward

SmarterTools Inc.
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Yannis Mamalis Replied
How can I remove them it doesn't allow to save blank fields
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Steve Reid Replied
If they are going to be disabled then can you not use a fake placeholder email address?
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Yannis Mamalis Replied
Yes using dummy data is ok, but that is not a feature , I think it is a bug
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Steve Reid Replied
OK but can I ask what scenario you are in where you need to disable an account and move the address? Cause that does not seem like a standard workflow...
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Yannis Mamalis Replied
What if I change i want to create a new department in my company to receive emails and the existing department should just handle existing tickets ... The need to change pop accounts in my opinion is need it . You can not have a software where when you enter something you can not delete it ...
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Yannis Mamalis Replied
The software in general is ok, my opinion is to add a clear button and that's all !
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Grady Werner Replied
Employee Post
Version 11, which enters beta VERY soon, separates out POP into it's own tab on the email settings page.  It will be very easy to change where POP imports to and add or remove accounts.
Grady Werner SmarterTools Inc. www.smartertools.com
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Yannis Mamalis Replied
excellent news !!!
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Grady Werner Replied
Employee Post
The first BETA has been released. Feel free to check it out (on a non-production installation, obviously). Information is available at http://portal.smartertools.com/community/a1008/smartertrack-11_x-beta-information.aspx
Grady Werner SmarterTools Inc. www.smartertools.com

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