Recent News

SmarterTools announces the release of SmarterTicket 2.7.3202. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterTicket 2.7.3202 release include:

- SECURITY: Fixed the vulnerability to allow limited directory traversal

A complete listing of the new features and improvements is available in the SmarterTicket Release Notes page.

To access this latest version, visit the SmarterTicket Download...

SmarterTools announces the release of SmarterMail 5.5.3216. Highlights of the SmarterMail 5.5.3216 release include:

- ADDED: SyncML support has been added for synchronizing calendars in the Mozilla Thunderbird Funambol client when using Lightning. - EFFICIENCY: Increased the performance of reading mailbox.cfg file. This change will make loading large mailboxes significantly faster. - EFFICIENCY: Resizing the browser is now significantly faster in Internet Explorer. - EFFICIENCY:...

SmarterTools announces the initial release of its newest product, SmarterNotify. Highlights of the SmarterNotify 1.0.3215 release include:

- Monitor unlimited Events associated to installations of SmarterTrack 3.6 or later. - Monitor unlimited Events for individual agents using SmarterTrack 3.6 or later. - Monitor unlimited Events associated to installations of SmarterMail 6.0 or later. - Monitor unlimited Events for individual domain administrators using SmarterMail 6.0 or later. -...

SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include:

- ADDED: Abandoned Chats Report added to Audit Reports. - ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked. - ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets. - FIXED: "Group By" no longer appeas as a subheading...

SmarterTools announces the release of SmarterStats 4.0.3159. Highlights of the SmarterStats 4.0.3159 release include:

- Changed: Downloading logs through the web interface now downloads the entire log file instead of just the selected date range. - Efficiency: HTML is now compressed before being sent to the browser. - Efficiency: Improved import efficiency. For some sites importing will be many times faster. - Fixed: Resolved most common cause of a thread aborted exception when...

SmarterTools announces the release of SmarterTrack 3.5.3159. Highlights of the SmarterTrack 3.5.3159 release include:

- ADDED: "Format Stripper" tool to editor to clean the HTML of styles, font tags, and Microsoft Word tags. - ADDED: "Max Messages to Include in Replies" setting to include more than one previous ticket response in replies. - ADDED: Business Days to General Settings. - ADDED: "Max Raw Content Files" setting which defaults to 25,000 files. - ADDED: Images can now be...

SmarterTools announces the release of SmarterMail 5.5.3159. Highlights of the SmarterMail 5.5.3159 release include:

- ADDED: A log for SyncML connections, transactions, and errors. - ADDED: An option to generate bounce messages for messages blocked via outgoing SMTP blocking. - CHANGED: Contacts will now auto-create the Display As field from the First/Last Name, Company, or Email address. - CHANGED: The contacts page will now show the Company field. - FIXED: An exception will no...

SmarterTools announces the release of SmarterMail 5.5. Highlights of the SmarterMail 5.5 release include:

- ADDED: SmarterMail Enterprise Edition supports the SyncML protocol allowing any SyncML client to synchronize Contacts, Calendars, Tasks and Notes with devices such as BlackBerry™, Windows Mobile™, Outlook™, iPhone™, and Thunderbird™, etc. - ADDED: Settings have been created to allow Calendars, Contacts, Notes and Tasks to be created and edited in popup windows. - ADDED: When...

SmarterTools announces the release of SmarterTrack 3.5. Highlights of the SmarterTrack 3.5 release include:

- ADDED: WhosOn visitor detection and monitoring. - ADDED: Ability to invite site visitors to chat through WhosOn and new WhosOn events and actions. - ADDED: Coaching added that allows administrators to chat with agents during a live chat session. - ADDED: Mapping support for Live Chat using Google Maps™ and Microsoft Virtual Earth™. - ADDED: New Live Chat and Ticket...

SmarterTools announces the release of SmarterStats 4.x. Highlights of SmarterStats 4.x release include:

- ADDED: STInterfaceFramework for standardized skinning, enhanced navigation, AJAX callbacks, and in-page pop-ups. - ADDED: Reporting is now separated between real visitor data and spider / bot traffic. Existing sites must re-process statistics for data to be separated and for the 15 new reports to show data. - ADDED: New geographic reports items (including breakdown by city) have...