Recent News

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance today.

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 8 p.m. to 2 a.m. Mountain Standard Time (MST) - Affected Access: There may be intermittent downtime that will affect the SmarterTools Web site, Web services, account management, and Portal.

We appreciate your patience and apologize for any inconvenience this...

SmarterTools announces the release of SmarterTrack 3.6.3267. Highlights of the SmarterTrack 3.6.3267 release include:

- CHANGED: AboutThisFolder.txt files updated to reflect the purpose of directories they are in. - CHANGED: Activation will now try HTTPS first, then failover to HTTP if port 443 is blocked. - CHANGED: Added zip, txt, and xml files as valid documents by default in KB Articles and News Items. - FIXED: Agents added to a group will now still show up even if their agent...

As part of our commitment to provide exceptional reliability and service to our customers, SmarterTools is enhancing its infrastructure to include a Tier 3 data center. As a result, SmarterTools will be conducting scheduled maintenance after regular business hours on the following dates:

December 10

- Purpose: SmarterTools will install new hardware to its existing infrastructure to increase capacity and support for the Web site, downloads, and our upcoming hosted services. -...

SmarterTools announces the release of SmarterTrack 3.6.3246. Highlights of the SmarterTrack 3.6.3246 release include:

- CHANGED: Bounce message received routine enhanced for more accurate detection. - CHANGED: Ticket replies through the web will always show all content to agent. - FIXED: Agent Web Sessions Audit report now functions properly. - FIXED: Attachment names no longer get corrupted in browsers other than Internet Explorer. - FIXED: Attempting to delete a custom template that...

SmarterTools announces the release of SmarterTrack 3.6.3229. Highlights of the SmarterTrack 3.6.3229 release include:

- ADDED: Per-department custom messages before a chat is started through Portal. - ADDED: Per-department custom messages before and after Ticket submission through Portal. - ADDED: POP3 now supports SSL connections. - ADDED: SMTP now supports SSL connections. - CHANGED: Email address will no longer show on submit ticket page if template chooses not to show it and user...

SmarterTools announces the release of SmarterMail 5.5.3217. Highlights of the SmarterMail 5.5.3217 release include:

- ADDED: An option to enable DNS caching has been added. - CHANGED: DNS caching has been disabled by default. - FIXED: Contacts will no longer cause an error when sorting by Company. - FIXED: Email addresses will now appear correctly in Mozilla Thunderbird when synchronizing via SyncML. - FIXED: Inline images will now appear correctly when reading a message from a shared...

SmarterTools announces the release of SmarterTrack 3.6.3217. Highlights of the SmarterTrack 3.6.3217 release include:

- ADDED: New Web service in svcTickets.asmx for creating an outbound Ticket. - ADDED: Web services now support configured external login providers. - CHANGED: View Logs page changed to sort by filename descending by default. - FIXED: Blower compression component no longer adds superfluous errors to the error log.

A complete listing of the new features and...

SmarterTools announces the release of SmarterStats 3.3.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterStats 3.3.3217 release include:

- SECURITY: Fixed the vulnerability that allowed users to access site admin pages.

A complete listing of the new features and improvements is available on the SmarterStats Release Notes page.

To access this latest version, visit the SmarterStats Download...

SmarterTools announces the release of SmarterStats 4.0.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Additional features are also included with this security update. Highlights of the SmarterStats 4.0.3217 release include:

- ADDED: The Google Chrome browser now shows as a known browser in reports. - ADDED: Updated the installer so future upgrades will remember the previous installation path. - CHANGED: Scheduled email...

SmarterTools announces the release of SmarterTrack 3.6.3216. Highlights of the SmarterTrack 3.6.3216 release include:

- ADDED: Ability to add/view comments for chats that are in the queue without first taking ownership. - ADDED: Status tree icons added to the queue in left tree view. - CHANGED: Changed references of "Customer Portal" to "Portal" throughout application. - CHANGED: Log files have been renamed to increment daily and to follow the same naming conventions. - EFFICIENCY:...