SmarterTrack 3.6.3411 Released

SmarterTools announces the release of SmarterTrack 3.6.3411. Highlights of the SmarterTrack 3.6.3411 release include:

  • CHANGED: Tickets that are replied to using the send and transfer method now include any transfer notes above the response
  • FIXED: WhosOn chat invitations now work with all foreign characters
  • FIXED: The queries that reindex the search tokens in the system no longer run slowly
  • FIXED: The Live Chat queue page now displays information about active Live Chats in the queue
  • FIXED: Event details listed across multiple Events pages now display correctly
  • FIXED: Tickets are now distributed correctly using the round robin distribution method
  • And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page.

To access this latest version, visit the SmarterTrack Download page. For full upgrade instructions, please refer to the Upgrading SmarterTrack document in the SmarterTrack Online Help.

If you have any questions about the SmarterTrack 3.6.3411 release, contact us at

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