Recent News

SmarterTools announces the release of SmarterTrack 4.9.3744. Highlights of the SmarterTrack 4.9.3744 release include:

- CHANGED: The text box for editing or creating a plain text auto-responder is now bigger to improve usability. - FIXED: Agents can now change their ticket and Live Chat status for a group simultaneously. - FIXED: Auto-responders for tickets submitted via the default brand now display a link to view the ticket online. - FIXED: Auto-responders for tickets submitted via...

SmarterTools announces the release of SmarterMail 6.8.3750. Highlights of the SmarterMail 6.8.3750 release include:

- ADDED: Mailing list names can now be changed. - ADDED: The mailing lists grid is now sortable. - ADDED: To to improve usability, the mailing list's address now displays in the title bar of the webpage when editing an existing mailing list. - FIXED: A domain's listserv command address now properly passes user verification when using Web service verification for smart...

SmarterTools announces the release of SmarterTrack 4.8.3705 . Highlights of the SmarterTrack 4.8.3705 release include:

- FIXED: Agents and administrators can now perform advanced searches for canned replies by pressing the Enter key from any field on the search page. - FIXED: Agents and administrators can now perform advanced searches for Knowledge Base articles by pressing the Enter key from any field on the search page. - FIXED: Agents and administrators can now perform advanced...

SmarterTools announces the release of SmarterTrack 4.8.3701. Highlights of the SmarterTrack 4.8.3701 release include:

- CHANGED: Results in a Ticket's Resolutions tab are now truncated to the first 256 characters per item. - CHANGED: The correct icon now displays in the tree view when viewing survey results by agents. - FIXED: Canned replies now insert into Tickets and Live Chats as expected in the Firefox and Internet Explorer browsers. - FIXED: Closing a pop-up window in the Safari...

SmarterTools announces the release of SmarterMail 6.7.3701. Highlights of the SmarterMail 6.7.3701 release include:

- FIXED: Abuse detection report items are now properly recorded, allowing administrators to determine the number of DOS, harvesting, and internal spam violations on the server. - FIXED: The Send Email event action now functions as expected. - FIXED: All-day events in timezones ahead of GMT now synchronize properly using STS Sync. - FIXED: Date header information is now...

SmarterTools announces the release of SmarterTrack 4.7.3674. Highlights of the SmarterTrack 4.7.3674 release include:

- FIXED: Live Chats now function as expected with all types of session state servers.

To access this latest version, visit the SmarterTrack Download page.

If you have any questions about the SmarterTrack 4.7.3674 release, contact us at sales@smartertools.com.

Thank you for using SmarterTools products!

SmarterTools announces the release of SmarterTrack 4.7.3673. Highlights of the SmarterTrack 4.7.3673 release include:

- ADDED: Primary administrators can now be assigned the agent role. - FIXED: Agents and administators can now use the keyboard to select and open items in grids when using the Chrome or Safari browsers. - FIXED: Custom fields now display as expected when submitting a Ticket via the Portal. - FIXED: Custom fields with drop-down menus can no longer have two options with...

SmarterTools announces the release of SmarterTrack 4.7.3666. Highlights of the SmarterTrack 4.7.3666 release include:

- FIXED: Agents can only specify their status for Live Chat groups in which they belong - FIXED: Email reports will now send as expected. - FIXED: The login page no longer displays automatically after setting up the database. - FIXED: Ticket and Live Chat submission now function as expected when a state server is used for session objects. - FIXED: WhosOn now functions...

SmarterTools announces the release of SmarterStats 5.1.3666. Highlights of the SmarterStats 5.1.3666 release include:

- ADDED: Smarterstats now detects if the default Web server has been disabled when upgrading from a previous version. This prevents the default Web server from inadvertently being re-enabled. - ADDED: The ability to run SmarterStats under integrated mode in IIS. - CHANGED: Non-trend SEO report items in a custom report now process data from the latest date in the custom...

SmarterTools announces the release of SmarterMail 6.6.3636. Highlights of the SmarterMail 6.6.3636 release include:

- CHANGED: Read and Mark As Read now have separate entries in the language file to ensure accurate translations. - CHANGED: The To pop-up window on the compose page is now wider, making it easier to select message recipients. - CHANGED: An error message now displays when a user forgets to select a user or group when trying to share mail, contacts, calendars, tasks, or...