We have integrated the SmarterTrack Communicator with our SIP Server, it seems to work well between SmarterTrack helpdesk / Communicator and our SIP server.

 

I have been trying to have the "Transfer" and "Hold" functions work in order to utilise the full potential of it but without succeed.Anyone knows how the “Transfer” and “Hold” functions work in the SmarterTrack Communicator?

 

Our SIP Server should receive a re-INVITE message indicating putting the other party on hold. If this re-INVITE message is not sent then the Music On Hold should be played by the SmarterTrack helpdesk server.

 

Any inputs are much appreciated.

 

Thank you.

 

Regards

SengKin