Email Deduplication When Multiple Recipients Resolve to the Same Mailbox

Idea shared by Pusparaj Raut - Today at 8:07 PM

Proposed

I would like to request a deduplication feature in SmarterMail for cases where multiple recipient addresses ultimately deliver to the same mailbox.

In our testing, the user receives multiple copies of the same email—one for each alias they belong to. Is there a configuration or feature that prevents duplicate message delivery while still preserving the intended recipient information?

This is particularly important because many of our customers use the SmarterMail webmail interface rather than desktop email clients.

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