Build 9573 of SmarterTrack installer took huge amount of time
Problem reported by Sébastien Riccio - 3/22/2026 at 12:20 AM
Resolved
Hello Team ST,

When installing current latest build of SmarterTrack (9573), because of highly recommendation due to security stuff, it takes a very long time to proceed (waiting since more than 20 minutes yet) and in the meantime the site is not accessible.
.
The installer is stuck for a long time on "Removing windows features", and then "Configuring windows features".

I'm a bit intrigued with what Windows features the installer is removing and then configuring ?
Some feedback would be appreciated.

EDIT1: The installer still stuck after 1 hour ...
EDIT2: Seems related to "dism.exe /quiet /norestart /english /online /get-features /format:table" taking ages to proceed
EDIT3: This is a quite recent Windows 2025 server where we migrated our existing SmarterTrack installation that was running on an old win 2012 ...
            It seems Windows 2025 is known to be slow with dsim.exe /get-features .... :'(

EDIT4: The installer seems to loop on calling dism.exe. I see the process disappear and re-appear every few minutes

Thanks,
Kind regards.
Sébastien Riccio
System & Network Admin

Sébastien Riccio Replied
Marked As Resolution
Well it took the installer 2 hours to finish, but at least it finished. I'll have to understand why dsim.exe calls takes so much time to complete on this Win 2025 server...

Sébastien Riccio
System & Network Admin

Eric McCarthy Replied
Employee Post
It definitely should not be taking that long to install SmarterTrack. This issue seems to be with Advance Installer, which is the tool we use to for the installation. We have started a ticket with them to determine what could be causing this. Thank you for bringing this to our attention.
Eric McCarthy
Lead Software Developer
SmarterTools Inc.
Sébastien Riccio Replied
Hello Eric,

Thank you for escalating the issue :)

Kind regards
Sébastien Riccio
System & Network Admin

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