2FA Turning on and Reporting

Question asked by Kirsten Curry - 2/12/2026 at 3:41 PM

Unanswered

I’m working on deploying 2FA across our organization and want to confirm my understanding of how it functions in your platform.

From what I can see, it appears that:

We are not able to enforce 2FA organization-wide; instead, we must rely on individual team members to turn it on themselves. Is that correct?
Team members can disable 2FA at any time through their own account settings, without any administrative visibility. Is that accurate?
There does not appear to be any reporting or administrative dashboard that allows us to monitor which users have enabled or disabled 2FA. Can you confirm?

If my understanding is correct, this presents a significant security risk for our organization. Enforceable and auditable 2FA is a standard expectation for business platforms, so I want to ensure I’m not overlooking any capabilities that would allow us to manage or monitor this more effectively.

11 Replies

Reply to Thread

Andrew Barker Replied

2/12/2026 at 3:59 PM

Employee Post

There is a setting at the domain level to force users to configure 2FA authentication. Look for "Force two-factor authentication" on the General domain settings page, in the User/Alias card. Once this is enabled, users in the domain will be forced to configure 2FA the next time they log into the web interface.

When the domain setting is enabled, users will not be able to disable 2FA once it is configured. An administrator with the necessary privileges can reset the user's 2FA, which will require the user to reconfigure 2FA the next time they log into webmail.

The accounts page is probably the best place to determine which users have configured 2FA. Those who have configured 2FA will have an icon next to their username, as shown in this screenshot:

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

Andrew Barker Replied

2/12/2026 at 4:01 PM

Employee Post

I forgot that the Password Requirements page, both at the system and domain levels, will show which users have 2FA configured on the Password Age tab. There, the 2FA is a sortable column, so this is probably better than the accounts page for auditing purposes

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

Kirsten Curry Replied

2/12/2026 at 4:55 PM

Andrew - Where do I find the General Domain Page, have looked everywhere and unable to locate?

Kirsten Curry Replied

2/12/2026 at 9:52 PM

Our SmarterTrack environment does not look like that nor does it appear to have the options you are referring to. I tagged this post associated with SmarterTrack - confirming that you are providing me with the applicable instructions?

J. LaDow Replied

2/13/2026 at 3:18 AM

I apologize - I mis-read the product label -- incorrect answer deleted --

MailEnable survivor / convert --

Kirsten Curry Replied

2/13/2026 at 7:08 AM

My original questions remain unanswered, could I get a response?

Kirsten Curry Replied

2/13/2026 at 11:47 AM

SmarterTrack Team - Could I receive a response to my questions? We are working to get this critical feature rolled out across our company.

J. LaDow Replied

2/13/2026 at 12:43 PM

You are better served opening a support ticket if you need a faster response. The forums are mostly community supported --

MailEnable survivor / convert --

Kirsten Curry Replied

2/13/2026 at 4:45 PM

Thanks J. Ladow but Andrew Barker appears to be a Smartertools employee so hoping to get a response from them here. I'm thinking it's an easy response and I'm just missing how to deploy this from an organization level. It's inconceivable that 2FA would be rolled out to SmarterTrack users without providing organizational level control or reporting, which I am unable to locate in our user experience.

Andrew Barker Replied

2/16/2026 at 7:02 AM

Employee Post

Sorry, I missed that this was in regards to SmarterTrack and I was thinking of SmarterMail. I'll check with the SmarterTrack team about your question.

Andrew Barker Lead Software Developer SmarterTools Inc. www.smartertools.com

Eric McCarthy Replied

2/16/2026 at 9:44 AM

Employee Post

Currently these options are not implemented in SmarterTrack. There currently are tasks in the development plan to implement all three of these features. Currently there is no time frame of when these new features will be released.

Eric McCarthy Lead Software Developer SmarterTools Inc. www.smartertools.com

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Enter the verification text