We appreciate that, and we feel the same way about our customers. We are working around the clock to address issues within our own environment as well as any challenges our customers may be facing. Unfortunately, there are a lot of bad actors out there, and situations like this can feel overwhelming at times.
If you are running the latest version of SmarterMail, your system is well protected. We were planning to release another Build today (now hopefully tomorrow) that includes additional improvements that have been reported over the last few weeks. These are no major items but we're extremely focused on the smallest of things at the moment.
The breach itself is unrelated to our products and was simply another attempted ransomware attack.
Out of an abundance of caution, once we identified the issue early this morning, we shut down nearly everything across our networks and disconnected all internet access so we could immediately contain and mitigate the situation. This was the best course of action; had we not acted as quickly and decisively, the impact could have been significantly greater.
Hosted customers using SmarterTrack were the most affected. This was not due to any issue within SmarterTrack itself, but rather because that environment was more easily accessible than others once they breached our network.
Fortunately, we are now primarily a Linux-based company, and this incident largely targeted Windows-based systems, which are generally easier to compromise. We took this opportunity to further reduce our reliance on Windows while addressing and remediating the issues today.
We will provide additional information once things stabilize and we are able to respond to the many customers who have reached out while we were focused on containment and recovery.
Tim Uzzanti
CEO
SmarterTools Inc.
www.smartertools.com