Calendar missing after 9518 update

Problem reported by Cris Mead - Today at 8:00 AM

Submitted

Hello all,

at least 2 users are missing all calendar items after updating to 9518

IIRC there was a way to check if the calendar or some json file being corrupted, but I can not find it..

anyone have ideas?

5 Replies

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Brian Bjerring-Jensen - VonBjerring GmbH Replied

Today at 8:40 AM

we have issues with shared calendars

Cris Mead Replied

Today at 9:48 AM

I can't confirm shared now, but the 2 users had definitely tried shared calendars in the past...
that being said, every personal cal event is gone on 1, and the other has only 1 of ~30 personal calendar events that should be there

Tim Uzzanti Replied

Today at 10:06 AM

Employee Post

Cris,

That would be really odd, no changes were made in those areas that would affect things.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

Cris Mead Replied

Today at 10:20 AM

TIm,
Your right it is odd, but I just remembered 2 days after the update, I woke up to the mailserver/service running, but the domains were not there (fixed by restarting service)

now, I'm thinking if I had a bad shutdown like a power outage usually the domains aren't there if the service starts before the iSCSI NAS

J. LaDow Replied

Today at 10:28 AM

We ran into an issue with a particular configuration once that required us to set SmarterMail "MailService" to "Delayed Start" in the Services console - this held off SM's startup about an extra minute or so, while waiting for other "automatic" services to fully start.

Not sure if this will help, but based on the note that iSCSI NAS was not ready, it might make all the difference in regards to the NAS being ready and available first.

I also believe there is a place in the registry to configure the shutdown delay to give SmarterMail service more time and a better chance to cleanly shutdown if that's not happening, but you noted that it was a possible power failure so that wouldn't apply. The default time that Windows gives a service to shutdown is 5 seconds before a process is killed during shutdown sequence, and we all know that SmarterMail can take up to 30 seconds or more to shutdown cleanly.

MailEnable survivor / convert --

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