Synchronize SmarterMail with Outlook Using the Add to Outlook Feature

SmarterMail supports the two-way sync of personal and shared user resources like calendars, contacts, and tasks with Outlook 2007 and Outlook 2010 using Add to Outlook (Sharepoint Sync). Add to Outlook does not, however, sync domain resources like shared calendars and contacts. Although the steps below show you how to sync your SmarterMail calendar with Outlook, the procedure is similar for synchronizing contacts and tasks.

NOTE: Sharepoint Sync does not support notification features, so items like SmarterMail calendar reminders will not be available within Outlook. For full integration, Microsoft Exchange ActiveSync (for mobile devices and Outlook 13 and above for Windows) or Microsoft Exchange Web Services (for Outlook for Mac and Apple Mail) should be used.

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 15.x and earlier.

Follow these steps to sync your SmarterMail calendar with Outlook from the Web interface:

  1. From your computer that has Microsoft Outlook installed, log in to the SmarterMail web interface.
  2. Click the Calendar icon.
  3. Click the Actions menu and then Add to Outlook in the navigation pane toolbar.
  4. This will open a new window that contains details about the connection you are about to make with Outlook. You may keep the default description and display names or type your own in the appropriate fields.
  5. Click OK.
  6. This will open the 'Launch Application' window. Click OK to launch Outlook.
  7. To allow SmarterMail to connect with Outlook, click Yes.

Your SmarterMail and Outlook calendars are now synchronized and any changes you make to the calendars will be updated in real time.

Learn more about using SmarterMail for your email accounts and company-wide instant messenger.


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What is the point of having Domain Resources (calendars) if you can't add them into Outlook using the "Add to Outlook" method - especially since you still don't have ActiveSync installed natively. Nobody actually uses the web interface of any email server except when they need to (away or can't get into their mail client). I was happy when I found out we could add specific domain calendars but then totally deflated when I found out nobody would actually be able to use it. <br /> <br />** Also , you need to have a way to AUTOMATICALLY attach domain resources and SEND out the REQUEST to ADD it TO Outlook so we can make it simple for end-users. Making everyone have to log into their webmail account and figure out how to attach and then add it to Outlook is a night mare in any size of organization!!
GLEN PALMER (December 8, 2014 at 3:26 PM)
It would be nice to have same function as Outlook (Exchange) has. This is a good workaround but not ease of use for the end of user. I hope we can look for updates on this function soon.
Vincent Sammons (January 20, 2015 at 8:39 AM)
Do you know if Add to Outlook option works in Outlook 2016, because only sincronize 1 contact instead of all contacts, or is require the ActiveSync option to sincronize all and have a cost
Cesar Castor (November 3, 2017 at 4:00 PM)
It should, yes. If you're having issues, you may need to contact your email service provider or perhaps submit a ticket to our support team...
Derek Curtis (November 8, 2017 at 8:07 AM)

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