User Confused About How an Alias Works

Problem reported by Douglas Brantley - Yesterday at 1:25 PM

Submitted

Example:

There are three email addresses in an alias named update@example.com.

A@example.com

B@example.com

C@example.com

A@example.com sends a mail message to the alias update@example.com.

The mail message is received by B@example.com and C@example.com.

The mail message is NOT received by A@example.com.

User A@example.com is concerned the alias is broken and does not work.

Is there a reference in the SmarterMail Documentation explaining this alias functionality?

I have attempted to explain the difference between an alias and a mailing list to the users but...

1 Reply

Check to see if A gas put an unit ended entry on his block list.

Check that A has a correctly spelled email address

Check the Delivery log to see what really happened.

Might need to check the spam checks log as well

Please leave this box unchecked

Reply to Thread

Enter the verification text